Get Started Securely
This page is an independent, educational walkthrough designed to help you prepare your computer, connect your Ledger hardware wallet, install the necessary software, and adopt the right security habits from day one. It is not affiliated with Ledger; always verify URLs and only download official software.
Have your Ledger device (Nano series or equivalent), its USB cable, a computer with an updated operating system, and a stable internet connection. If you plan to use mobile, confirm your phone’s compatibility in the official documentation before proceeding. A notebook and pen will help you record recovery words clearly and legibly.
Self‑custody gives you full control of your crypto, which also means the responsibility to secure it. Following a deliberate setup process reduces the risk of phishing, malware, and avoidable mistakes that can compromise funds. Treat the setup as you would opening a safe: careful, patient, and private.
Close unnecessary browser tabs, temporarily disable screen‑sharing tools, and ensure you are in a private space. Avoid public Wi‑Fi and make sure no cameras are pointed at your desk while you handle recovery words. If possible, use a low‑privileged user account on your computer during setup.
Step‑by‑Step
Type the URL ledger.com/start directly into your browser address bar and look for the secure connection indicator. Inspect the packaging and device for tamper‑evident signs. If anything looks off, stop and contact official support channels from the website—not from random search results or social media.
From the start page you will find download links for Windows, macOS, and Linux, as well as mobile options where applicable. Download only from the official site. After installation, open Ledger Live and allow it to fetch updates. Decline offers from third‑party "optimizers" or browser extensions claiming to enhance security.
Connect your hardware wallet and follow on‑device prompts to set up a new wallet. Choose a strong 4–8 digit PIN that you can remember without writing down in obvious places. The PIN protects the device from casual access; it does not replace your recovery phrase.
Your device will display 24 words in sequence. Write them down in exact order on paper or a fire‑resistant metal backup. Do not type the words on a computer or phone, do not photograph them, and do not store them in cloud drives. Anyone with these words can control your assets permanently.
Open Ledger Live and follow the pairing instructions. The app will perform security checks and help you install coin apps on the device. Keep your device firmware up to date and verify each update inside Ledger Live rather than through pop‑ups or unsolicited emails.
Within Ledger Live, add accounts for the assets you plan to hold. To build confidence, start with a small test transaction. Compare the full address on your computer and the device screen before confirming. Funds should arrive within the typical network confirmation time.
Consider setting a passphrase (advanced users only), enabling auto‑lock on your device, and using a dedicated, malware‑free computer profile for crypto activities. Review privacy settings in Ledger Live and restrict analytics sharing if you prefer minimal data exposure.
Good Practices
ledger.com and access it from there instead of search results.Security is a routine, not a one‑time event. Build habits that are easy to maintain and you’ll protect yourself from the majority of threats.
Troubleshooting
Device not recognized: Try a different USB cable and port, restart Ledger Live, and confirm you’re using an official data‑capable cable. On macOS, grant USB accessory permissions if prompted. On Windows, ensure drivers are not blocked by security software.
Firmware update stuck: Keep the device connected, avoid unplugging mid‑update, and follow the on‑screen recovery sequence. If you must retry, use the official guide within Ledger Live to enter update or recovery mode safely.
Address mismatch: Always verify the address on the device screen. If the on‑screen address differs from what your computer shows, cancel immediately and scan for malware.
Ledger Live won’t open: Reboot your system, clear the app cache through the dedicated option if available, or reinstall from the official site. Your accounts can be re‑imported; the 24‑word phrase remains the ultimate backup and should never be typed into the app.
Restoring a wallet: Use the on‑device “Restore from recovery phrase” flow. Enter the words using the device buttons. Take your time—accuracy matters more than speed.
Knowledge
Self‑custody: You control the private keys to your assets, rather than a third party. This grants autonomy and responsibility.
Recovery phrase: A human‑readable representation of the keys that control your funds. Keep it offline and private. Lose it and you may lose access; share it and others may gain control.
Firmware: The low‑level software running on your hardware wallet. Updates patch security issues and add improvements. Apply them only within the official app.
Addresses vs. accounts: In Ledger Live, you’ll create accounts for each asset. Each account can generate multiple addresses. Always confirm the address on your device before receiving funds.
Passphrase: An optional, advanced feature that adds a secret word or sentence to derive a separate wallet. Misplacing it can lock you out; use only if you fully understand the implications.
FAQ
No. This is an independent educational template that explains the typical flow of Ledger.com/start. For downloads and support, use the official website only.
Never. No legitimate support agent, from Ledger or elsewhere, will ask for your 24 words. Anyone requesting them is attempting theft.
Your funds are not stored on the physical device itself. You can restore access on a new device using your 24‑word recovery phrase. Keep the phrase secure and separate from the device.
It’s a smart practice, especially when using a new wallet or chain. Sending a small amount first lets you confirm addresses and fees without risking a large sum.
It’s optional and intended for advanced users. It can add meaningful security but also increases complexity. If you use it, ensure you have a reliable way to remember or securely store it.
Next steps
As you become comfortable with your Ledger device, expand your knowledge gradually. Explore how different networks handle addresses and fees, learn to verify transaction details on‑device, and understand the tradeoffs between convenience and privacy. The most resilient users are those who cultivate calm, repeatable routines, avoid impulse clicks, and double‑check every critical action. If something feels rushed or confusing, pause and verify before proceeding.
Brand names belong to their respective owners. This page is provided “as‑is,” without warranty, as a learning aid to help you follow best practices while using official resources.